“Whistle Blowing” is one of the key strategic policy decisions that Companies look for as a part of the “Security initiatives”. One of the sub strategies that can make the “Whistle Blowing” strategy really work on the ground is to have a suitable system for lodging of complaints by employees. Any system which requires the complaints to be made to an executive within the organization will not be trusted by the employees fully. At the same time any system that allows anonymous complaints will also not work.
An optimal solution that provides confidence to the employees and at the same time eliminates nuisance complaints is to appoint an “Ombudsman” who acts as the trusted intermediary. The role of “Ombudsman” in the Indian Industry is therefore turning out to be very important to meet the “ITA 2008 Compliance” requirements.
The traditional concept of “Ombudsman” is that of a “Retired Judge” or some other similar respectable person who lends value to the position by his own stature. This would in useful when the ombudsman has to sit in judgment of the complaint and deliver a verdict.
However, in most cases, the solution lies with the Company itself and the role of the Ombudsman is to filter nuisance complaints and pass it on to the Company at the right level. This is amenable for being turned into a process that preserves the privacy of the complainant and automates the implementation.
CEAC provides an appropriate service “CEAC-Ombudsman” to meet this emerging requirement.
Under this service, Companies may contact CEAC for the service. The CEAC ombudsman will receive e-mail complaints from the employees of the organization which will be personally scrutinized by Naavi and then archived. If found credible the complaint would be passed on to the CEO of the company. If required Naavi would make further enquiries.
Details of the scheme would be structured as per the requirement of each organization. The fees will also be determined on a case to case basis.
Interested persons may contact naavi
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